Sign Up to:Refund Policy
Customer Refunds Using LIVE Chat!
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Click on Live Help Online to Conduct Business:
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We use Live Chat and our live chat operators keep everyone who has been here on file. We know our customers and maintain a data base on each customer who has visited our web site. We can discuss your order with you and take action if the order is wrong or replace a defective item. We guarantee our service and provide a money back guarantee for returned items.
Customer Refunds Using e-mail!
If you can not contact support through our Live Chat Operators, then if you would like to make corrections to your info, or you have not received your order or have received the wrong order Contact Us: by e-mail. We will fix any problems accordingly as soon as possible.
Customer Refunds Play Chips!
All transactions are completed while in Live Chat. Consequently, once chips have been transferred to your account, We Give Refunds based on the information provided by PokerStars email of play ship transfers. If we have made an error in the transfer, we will do everything possible to correct it. Each refund is handled on a case by case basis. We, as well as PokerStars.net, keep strict records of all transfers of chips, and PokerStars with send you and email of play chips transfers upon you request. All sales are final unless an error is made by our operator.
Customer Sales/Support Using Live Chat!
- Click on Live Chat when Online - this will start a live chat session with our operator.
- Check to see that your payment has gone through. In some cases your order might not have been processed or your credit card might not have been charged.
- Make sure the screen name you have provided is accurate. Missing or incorrect numbers/letters/symbols would not enable us to find you on the search feature.
- Look to see if you are hidden. The "Hide from Search Feature" will prevent us from locating your screen name. Make sure this feature is not used.
- Make sure you are seated at a table. In order to receive Play Money chips you must be seated at a table, so our representatives are able to complete the transaction.
- Close Live Chat - you are done.